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Payment Security


eTravelvalue realizes how important security is to you . We have taken a number of steps that will help enhance the safety and confidentiality of transmission of private information sent from eTravelvalue over the Internet. Given below are answers to some of the questions that users may have with regard to payment security:

  • Is my confidential information secure?
  • What is a "secure session" and how does it help keep my information safe?
  • What specifically is SSL?
  • How do I know I have entered a 'SSL secure area'
  • What type of connection do I need?
  • Why do I need a login ID and password?
  • What should I do if I am using a "public"computer?
  • What are "Cookies"? Do I need to accept them?

1. Is my confidential information secure?
Whenever eTravelvalue asks you to send confidential information over the Internet, including personal account information, we require that a "secure session" using SSL first be established.

2. What is a "secure session" and how does it help keep my information safe?
During a secure SSL session, information passed back and forth between your computer and eTravelvalue systems is secured by using public key cryptography. Your computer exchanges key information with eTravelvalue computers by creating a private conversation that only your computer and eTravelvalue systems can understand.

3. What specifically is SSL?
Any time you access or supply personal and confidential information including personal information or credit card information in one of our secure online areas like 'My profile', that information is encrypted by a technology called Secure Sockets Layer ( abbreviated as SSL). SSL technology secretly encodes information as it is being sent over the Internet between your computer and eTravelvalue systems, helping to ensure that the information remains confidential. The use of SSL requires the following components: an SSL-compatible browser and a web server to perform the "key-exchange" that establishes an SSL connection to eTravelvalue Web server systems. Netscape Navigator, Microsoft's Internet Explorer.

4. How do I know I have entered a "SSL secure area"?
You will be able to verify that you have entered a secure area by confirming the site address on the top of your page which will read as https instead of http when you first logged in. Secure SSL sessions are established in eTravelvalue Online Services areas where your personal information is being transmitted, including:

  • User id & password
  • My profile/traveler details & Credit Card Details
  • My trips
  • Payment instrument details

5. What type of connection do I need?
Nearly all Internet Service Providers (ISPs) automatically enable the SSL session described above, as do most online services .If you use your company's internal connection to access the Internet and you find you cannot access eTravelvalue' secured pages with an SSL browser described above, your company may be blocking access via a "firewall". Please speak to your firm's Internet access systems administrator for further details on your network's Internet access.

6. Why do I need a login ID and password?
The use of a loginID and password are as an additional security measure that helps protect your confidential information. This lets eTravelvalue verify exactly who you are, thereby allowing you access to your information, and help prevent unauthorized access.

7. What should I do if I am using a "public" computer?
If you use a public computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the computer station, then please quit/exit your browser software before leaving. This will decrease the possibility of anyone viewing your confidential information. No other users will be able to access your information online without your User-ID and password.

8. What are "Cookies"? Do I need to accept them?
A cookie is a text file on your computer that reminds our system of your particular browser preferences and security requirements and lets eTravelvalue know exactly who you are. If your browser prompts you when a cookie is "served", you must accept it or access to confidential information will be denied, because we will not be able to ensure that the information is being sent to the proper person/s. Since cookies are site specific, only eTravelvalue Online Services can access, decode, and make use of the information.

TOP TEN TIPS to protect yourself from all types of Internet fraud

TOP TEN TIPS
Take the following steps to protect yourself from all types of Internet fraud and to pay and purchase online with confidence:

  1. Don't hand over valuable card or bank account information to anyone.
    Fraudsters target card details so try not to let them out of your sight. Don't give away your PINs or bank passwords to cold callers or in response to unsolicited emails - often known as phishing scams.

  2. Only use a protected computer.
    Make sure your computer has up-to-date anti-virus software and a firewall installed.

  3. Keep your cards and card details safe in the real world.
    Most Internet fraud happens because card details are stolen in the real world and used online so keep them safe at all times.

  4. Sign up, whenever you are given the option whilst shopping online, to Verified by Visa (www.visaeurope.com/verified) or MasterCard SecureCode (www.mastercard.com/securecd).
    Increasingly when you go to pay online with your card you will be given the option of signing up to these schemes that involve you using a password. By signing up you will prevent a fraudster using your card details on participating sites as they will not know your password.

  5. Only shop at secure websites.
    Ensure that the security icon - the locked padlock or unbroken key symbol - is showing in the bottom of your browser window before sending your card details. The beginning of the retailer's Internet address will change from 'http' to 'https' when a purchase is made using a secure connection. Check the website's Online Security features.

  6. Make sure your computer's browser is set to the highest level of security notification and monitoring.
    The safety options are not always activated by default when you install your computer. The most popular browsers include Microsoft, Internet Explorer, Firefox and Opera. Check that you're using a recent version - you can usually download the latest version from these browsers' websites. www.banksafeonline.org.uk

  7. Always check your statements carefully as soon as you receive them.
    If you find a transaction on your statement that you did not make, contact your bank or card company immediately. Tear up, or preferably shred, any documents that contain information relating to your financial affairs.

  8. Consider using an Internet-only card.
    If you regularly make transactions over the Internet consider opening a separate credit card account specifically for these transactions. This would enable you to monitor transactions at a glance and credit cards offer additional consumer protection should anything go wrong.

  9. Print out your order
    When shopping online make sure you get a hard copy of both your order and the terms and conditions.

  10. Visit the websites www.getsafeonline.org, www.cardwatch.org.uk and www.banksafeonline.org.uk for more information about how to shop and bank safely online.

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